An Indigenous mother and corporate cultural competency trainer is calling on Qantas for answers after being subjected to an example of what she described as systematic discrimination still rife in airports.

When BlackCard managing director Mundanara Bayles was approached in the priority boarding line of her family's flight at Brisbane airport on Saturday it was an all too familiar experience.

"Before we got to the lady to scan our tickets a Qantas staff member came directly to us and said this is for Business, Platinum and Gold only, assuming that we just pushed in," Ms Bayles posted to LinkedIn on Saturday.

"Being Aboriginal, the assumption (is) that we couldn't possibly be in Business or have a Platinum or Gold frequent flyer membership"

She labelled the incident as just "#AnotherDayInTheColony", later saying it's an almost twice-weekly occurance and something her kids have had to live with.

When an older "white" worker pushed a younger staff member into doing the talking alarm bells rang for Ms Bayles.

"She was picking up on people's body language and the looks and stares," she said.

"We're used to this."

Ms Bayles said dated attitudes such as those held by the senior staff member are still present in many industries, something BlackCard is helping stamp out.

The fact the company spends significant funds with Qantas each month only rubbed salt into the wound.

She was quick to point out it's an issue experienced with a number of major airlines.

Ms Bayles was quick to seek opening a dialgoue with Qantas on the matter.

"We have reached out to Ms Bayles to apologise to her and her family for this experience," a Qantas spokesperson told National Indigenous Times.

"We are currently reviewing the situation to understand what happened and any actions we need to take to improve."

Shocked by the lack of urgency and intended apology in the correspondence, Ms Bayles prepared to take to social media a second time and air her disappointment before recieving a last-minute email changed her mind.

She initally considered advocating for the airline to have their Elevate Reconciliation Action Plan examined and possibly rescinded.

It's the fourth level an organisation can advance to in their journey toward empowering cultural competency in framework outlined by Reconciliation Australia.

A meeting with Qantas Group executive and new Jetstar boss Stephanie Tully is now in the works.

Despite often bearing the burden of what she feels is blatant profiling, it hasn't stopped Ms Bayles from flying the flag for her people.

"I must say that 90 percent of the time I do travel with a Clothing the Gap 'Always was, Always will be' (or) 'Free the flag' (t-shirt on)," she said.

"I love it because I'm usually travelling in business class. I just love the fact that we're sitting in business class with an Aboriginal flag shirt on, and kind of represent."

The support she received from mob after sharing her story online served as some consolation though it also made clear just how common the experience is.

"Instead of complaining about it, what's the solution? How do we work with them and their people to address systemic racism? That's the opportunity, right?"

Ms Bayles has a plan in place and ideas to flag in upcoming discussions with the company.

"A cultural audit of their organisation would actually bring up where the cracks are in the organisation, so that if this happens in the future, it can be addressed," she said.