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Team Leader
By Windermere
You will lead a team of experienced practitioners and provide daily support and guidance through complex and high risk assessments, ensuring a consumer centric approach, that complies with our policies and procedures.
Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.
Who is Windermere?
Windermere improves lives by working closely with individuals and families to find solutions for complex situations.
Since 1992 we have operated across Victoria and each year we assist over 20,000 people to live the lives they dream of. We provide support and guidance in the areas of family and parenting, homelessness, disability services, early childhood intervention and education, community strengthening and victims of crime, assault and trauma. Read more about our services here - https://www.windermere.org.au/services/
Our Integrated Family Services (IFS) Team aims to strengthen families by providing early intervention, practical support and evidence informed support through our Practitioner Coaching Framework (PCF) that enhances child safety, improves family functioning and wellbeing, builds parenting capacity and empowers families to achieve positive and sustainable outcomes. We are seeking an experienced Team Leader for the next 12 months to join our team of high performing practitioners.
Job Description
What are the specifics of the role?
As a skilled and experienced leader, you’ll play an integral part in our IFS leadership group, reporting to the Manager Family & Community Services.
You will lead a team of experienced practitioners and provide daily support and guidance through complex and high risk assessments, ensuring a consumer centric approach, that complies with our policies and procedures.
You will have at least 2 years’ experience in a supervisor role in the child and family services field, and be committed to capability development and fostering an inclusive, high performing workplace culture.
Bringing your reflective supervision skills and high emotional intelligence you will be passionate about continual improvement and individualised support of your team members. You will have excellent stakeholder management skills and be comfortable making decisions under pressure.
4 years’ of parenting or family support services experience is essential; positive and strengths-based intervention support providing evidence-based interventions.
The work days will be Tuesday to Friday and will include a combination of office, working from home and outreach as required.
The part time salary will range from $95,300 to $99,281 per annum.
As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary.
The base fortnightly take-home salary without salary packaging is $2,845 however, if you maximise salary packaging this will be $3,034 (this is the equivalent comparative salary in the job market to $102,500pa)
If this sounds like the role for you, refer to Key Selection Criteria below.
Why work for Windermere?
We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.
In our November 2025 employee survey - 85.4% of our employees would recommend Windermere as a place to work and 85.1% felt we are committed to diversity, equity and inclusion, view the results here - https://link.windermere.org.au/Pulse-Survey-November-20-2025
Staff Benefits and Entitlements
This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as:
Flexible Ways of Working – a combination of office, home and outreach {modify as required}
Above Award Personal Leave and 17.5% annual leave loading
Gifted days off (between Christmas and New Year)
Annual Wellbeing Leave Day - no reason needed, it's just for you!
Confidential health and wellbeing support through our Employee Assistance Program
Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
Cultural and Ceremonial Leave (for non-Indigenous employees)
Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
Public Holiday Substitution - e.g. work Australia Day or Good Friday and take leave on another day.
Structured performance and 1-on-1 development check-ins
Secondment and career growth opportunities
Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more
Reward & Recognition Program - become a Windermere All Star!
End of Year Awards Celebration - different theme each year
Opportunities for professional development
High quality IT equipment and access to fleet cars
Desired Skills and Experience
Key Selection Criteria
Tertiary qualification is psychology, social work or similar disciplines, with a preference for Bachelor degree or higher
Minimum 2 years’ experience managing, supervising and leading staff
Minimum 4 years’ experience in parenting or family support services, positive and strengths-based intervention support providing evidence-based interventions
Excellent written, verbal and collaborative communication skills.
Problem Solving and Crisis Management Skills
Experience in coaching practices is desirable.
Proven ability to improve and maintain morale, culture and workplace relationships
Proven ability to implement and evaluate systems and processes that support service improvements
Proven ability to manage staff, programs and projects
Flexibility and adaptability to work in a busy and dynamic program and the ability to work specific days and flexible
Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
Current Victorian Drivers’ Licence
Willingness to undertake relevant pre-employment screening and checks - including, Police Check, Pre-Employment Medical and Working with Children's check
Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights
How to Apply
If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Recruitment Team via phone +613 8794 1349 or email [email protected]. Please do not directly email applications, instead click the "Apply" button.
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