RTO Administration Officer

The Aboriginal Health Council of South Australia Limited (AHCSA) is the peak body representing Aboriginal community-controlled health and substance misuse services in South Australia at state and national levels.

Our primary role is to be the ‘health voice’ for all Aboriginal people in South Australia. We achieve this by advocating for the community and supporting workers through our Member Services with appropriate Aboriginal health programs based on a holistic perspective of health.

AHCSA delivers nationally accredited training and has been registered with the Australian Skills Quality Authority (ASQA) as a Registered Training Organisation (RTO) since 2004 (RTO 40142). AHCSA prides itself on providing a comfortable learning environment reflective of the organisation’s cultural values and connections.

About the role

2 year fixed term contract | 1.0 FTE

The RTO Administration Officer is responsible for delivering timely, efficient, and high-level administrative services to support both students and staff within the RTO. This position serves as the primary point of contact for AHCSA RTO students, student employers, and both internal and external stakeholders, ensuring smooth and effective communication, support and cohesion.

This position involves coordinating administrative processes, managing data systems, and ensuring compliance with relevant regulations. The RTO Administration Officer is responsible for providing a high standard of student and stakeholder service to maximise the experience of AHCSA students, whilst maintaining adherence to AHCSA policies and procedures.

Key Responsibilities

(Full responsibilities available in the position description)

• Act as the primary liaison and coordination point for the RTO Team, ensuring effective communication across team members and maintaining operational efficiency and responsiveness within the RTO function.

• Establish and maintain key elements within the Student Management System including workshop creation, workflow set-up, and template design.

• Maintain data quality within the Student Management System through regular audits, corrections, and the development of user guides; proactively identify inefficiencies and develop new or improved system functions to address these.

• Coordinate and submit monthly training data submissions relating to funding, including the use of systems such as Avetmiss, NACCHO, and other submissions as directed.

• Organise RTO meetings, including the preparation of agendas, minutes, and papers.

• Coordinate external suppliers for training events and workshops.

• Respond to enquiries about education products and services promptly and in a professional and courteous manner.

• Maintain a customer database and accurate records of all enquiries and prospects.

• Create and maintain student files (electronic and hard-copy), utilising the SMS/LMS system.

• Coordinate administrative requirements for staff and student travel-related arrangements.

• Process RTO training contracts, including initiation and follow-up of training contracts related to government-funded students.

• Support the reconciliation of financial information as it relates to training contracts and traineeship outcomes, including collating tax invoices and purchase orders for payment.

• Provide system support to RTO staff to enable appropriate use of system functions.

Essential Experience

• 3-5 Years experience in administrative or executive support roles within healthcare or community services.

• Demonstrated foundational knowledge in administrative processes, customer service, record management, and workplace communication within business or health settings.

• Experience working in and supporting multi-disciplinary team environments.

• Exposure to information technology-based systems relevant to the role.

Desirable Experience

• Experience engaging with Aboriginal people and communities.

• Experience using student management systems (SMS) and learning management systems (LMS).

• Understanding of RTO compliance requirements, student administration processes, training package standards, and quality assurance practices.

• Certificate III in Business or Health Administration.

Benefits of working at AHCSA

• The opportunity to contribute to Aboriginal health services across South Australia

• Access to generous not-for-profit salary packaging benefits through Maxxia

• Generous leave provisions with extra paid leave over the Christmas break

• Employee Assistance Program through ACCESS

• Work-life balance and professional development support

• 17.5% Leave Loading

Special conditions

• National Police Certificate required.

• Valid Working with Children Check (WWCC).

• Out-of-hours work may be required.

How to apply 

Apply via SEEK with:

• A current resume

• A cover letter addressing the Statement of Key Responsibilities and Person Specification

For the full Job and Person Specification, visit:
https://ahcsa.org.au/work-with-us/current-opportunities/

Closing date: 5 PM, 17th July 2026.

Applications will be assessed on a rolling basis. The position may be filled prior to the closing date, so we encourage early applications.