Indigenous Student Success Officer (Identified Indigenous Role)

• Full-time, Ongoing position at HEW Level 6.
• Based at the NSW Police Academy, Goulburn
• Salary: $97,693 – $104,713 per annum, plus 17% Super and Leave Loading.

Use your knowledge, lived experience and passion for student success to help Aboriginal and Torres Strait Islander students succeed at the NSW Police Academy.

Identified Position

This is an identified position and applicants must be an Aboriginal and/or Torres Strait Islander Person. Being an Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification as authorised under Section 14(D) of the NSW Anti-Discrimination Act 1977.

Please refer to the Guidelines for Confirmation of Identity for Indigenous Australians for the requirements of this position.

• Click here to view Confirmation of Identity for Indigenous Australian Staff
• Click here to view the Community Confirmation Template
• Click here to view the Statutory Declaration Form

The Opportunity

Western Sydney University is seeking an Indigenous Student Success Officer to support Aboriginal and Torres Strait Islander students studying the Associate Degree in Applied Policing at the NSW Police Academy in Goulburn.

In this rewarding role, you'll provide culturally safe, holistic support throughout the student journey from enrolment through to graduation. Working closely with the School of Social Sciences, the Badanami Centre for Indigenous Education and other University support services, you'll help students navigate university processes, access the right support, and achieve their academic goals.

You'll become a trusted first point of contact for students and their families, providing advice, mentoring, pastoral care and case management while building strong relationships across the University and the NSW Police Academy.

If you're passionate about empowering Indigenous students to succeed in higher education and creating meaningful outcomes for community, we'd love to hear from you.

What Success Looks Like:

• Build and maintain strong, respectful relationships with Indigenous Elders and communities.
• Provide culturally safe, holistic advice and support to Indigenous students.
• Organise and contribute to culturally appropriate student-focused events and initiatives.
• Advise on policies and practices impacting Indigenous students and communities.
• Monitor and report on Indigenous support programs and initiatives. 

Please refer to the Position Description for full details.

About You

You’re an adaptable, solutions-focused professional with a genuine commitment to delivering exceptional student service. You’ll bring:

• A relevant qualification or equivalent professional experience in providing high-quality customer or student services within a complex environment.
• Excellent interpersonal, written, and verbal communication skills, with the ability to engage professionally and sensitively across a diverse student cohort.
• Proficiency with computerised information systems and the ability to quickly learn and adapt to new technologies.
• Strong analytical and problem-solving skills, with sound judgement and the ability to manage competing priorities independently and as part of a team.
• A demonstrated understanding of the needs of students from diverse cultural and linguistic backgrounds.
• A commitment to continuous improvement and a passion for enhancing the student experience. 

Benefits

We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover. 

Pre-Employment Requirements

The successful applicant will be required to:

• Complete and obtain approval via the NSW Police Force Professional Suitability Application Form, and
• Obtain and maintain a Baseline National Security Clearance, as required by the NSW Police Academy.

These are mandatory conditions to be considered for this role, as required by the NSW Police Force.

Application Details

• Position Enquiries: Direct to Mandy Hunt, Business Development Manager via [email protected]. Please include the job reference code REF1609Z.
• Closing Date: 11:59pm, Sunday 2 August 2026. 
• Working Rights: You must provide evidence of full-time working rights in Australia at application.
• Checks:
  • Appointment to this position is subject to a valid Working with Children Check (WWCC) for paid employment in accordance with the Child Protection (Working with Children) Act 2012 (NSW).
  • Appointment to this position is subject to a satisfactory National Police Check.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [email protected].

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.