Director, Member Engagement

Department: Membership

Location: Sydney, Melbourne (hybrid virtual and in office)

Reports to: CEO

Employment type: Full time, fractional or flexible 12 month fixed term contract (potential to extend)

Salary: The salary range for this role has been set in advance and will be shared with candidates at screening. We won't ask about your current salary or salary expectations. 

Help shape how our member organisations engage with and experience DCA. We're looking for a Director, Member Engagement to lead our membership, events and sponsorship team and drive our digital transformation.

About Diversity Council Australia 

Diversity Council Australia (DCA) is the independent not-for-profit peak body leading diversity and inclusion in the workplace. We provide research, events, programs, resources and expert advice to around 1,200 member organisations, with the purpose of enabling more diverse, inclusive and equitable workplaces for a better Australia.

We're building an inclusive, flexible and supportive workplace where everyone is respected, grows in their development and does meaningful work.

DCA values lived experience as well as expertise, and we encourage applications from people with Aboriginal and/or Torres Strait Islander backgrounds, who have caring responsibilities, from culturally and racially marginalised groups, people with disability, people who experience ageism, LGBTIQ+ people, and people who experience exclusion because of their social class. 

About the role

As our Director, Member Engagement, you’ll lead a high-performing team responsible for member acquisition, retention, business development, events, sponsorship and sales.

This is a hands-on leadership role. You’ll lead and develop your team while personally managing priority member relationships, sales and partnerships.

As a member of the DCA leadership team, you’ll strengthen our focus on member needs and help drive our digital transformation. You’ll grow membership and revenue, and make our expertise and services easier for members to access and use.

In this role you will

• Lead, coach and develop an inclusive, high-performing team, while personally managing priority member relationships, sales and sponsor partnerships.

• Partner with colleagues to lead the digital transformation of how DCA serves its members, making our expertise, resources and services easier to find, access and use online. 

• Develop and deliver an evidence-based member strategy, using surveys, data and insights about different member groups to improve the member experience.

• Set and meet sales targets for membership and DCA products and services, leading new-member growth, renewals and growth from existing members.

• Manage member relationships with tailored engagement, onboarding and renewal support for each membership tier.

• Lead an engaging, financially sustainable events program and secure and manage sponsorships, personally leading key sponsor relationships.

• As part of the leadership team, ensure member feedback informs organisation-wide decisions.

Selection criteria

Essential capabilities and experience

• Proven experience leading and developing an engaged, inclusive and high-performing team, while remaining hands-on in delivery.

• A track record of growing revenue, sales or membership in a business-to-business or comparable relationship-based environment.

• Strong commercial skills, including pipeline management, forecasting, negotiation and using data to make decisions.

• Experience delivering events and securing and managing commercial sponsorships or partnerships.

• Excellent written and verbal communication, with the credibility to represent DCA with members and external stakeholders.

• Demonstrated commitment to diversity and inclusion, including inclusive practice and respectful, relevant and accurate language.

• Demonstrated experience leading digital transformation in a customer- or member-facing setting.

• A confident, curious user of technology, including Microsoft 365, customer relationship management (CRM) systems, digital engagement and artificial intelligence (AI) tools, with the ability to bring colleagues along through change.

Desirable experience

• Experience in a membership organisation, business association or comparable stakeholder environment.

• Experience speaking at conferences or events, including presentations, panels or event facilitation.

• Knowledge of one or more areas of diversity and inclusion, with a commitment to continued learning.

Our values  

• Inclusion: You help us to create a diverse, equitable and safe workplace where everyone is respected and connected and able to develop and contribute at work.

• Growth mindset: You are comfortable to continually learn, unlearn and relearn by being open to different perspectives, constructive feedback and evidence.  

• Fortitude: You have bravery and stamina in our approach to navigate the discomfort and challenges that sometimes come with our work.  

• Excellence: With the support of your colleagues and DCA Leadership you deliver high quality, innovative and valued expertise and services that set the standard.  

• Collaboration: You are comfortable working within a team to leverage each other’s skills, expertise and lived experience to learn from each other and harness creativity through diversity.    

If you don’t tick every box in the essential or desirable experience sections, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values rather than ticking all the boxes – so if this role resonates with you, please apply.  

Benefits at DCA

• Increased superannuation (12.5%)

• Flexible, hybrid work environment 

• Professional development opportunities and budget

• 12 weeks’ gender-neutral parental leave and flexible leave options

Apply now: Send your resume and a brief cover letter (maximum 2 pages) telling us why you’re a great fit for the role to [email protected] by [closing date]. If you’d prefer to apply another way, or have questions about the role, contact [contact name, title] on (02) 8014 4300.

Applications close [closing date]. Shortlisted candidates will be contacted by [date] for interviews in [month].

We are committed to inclusive recruitment. You can request an adjustment at any stage of the process by contacting [email protected] or (02) 8014 4300. You don’t need to tell us why.