Chief Operations Officer

Position: Chief Operations Officer

Full time: Full time, Monday to Friday 8:30am – 4:30pm

Classification: SCHADS Award, SACS Level 8.1

Reports to: CEO

COMMON GROUND QUEENSLAND

Common Ground Queensland (CGQ) is a not-for-profit, specialist supportive housing organisation providing supportive and affordable housing to people who have experienced or are at risk of homelessness.  We offer housing to individuals and families in both high and medium density single sites and dispersed site models.

Our supportive housing approach offers permanent safe and affordable housing that is intentionally linked to personalised support services.  Support services for tenants are provided through partner organisations.

ABOUT THE ROLE

As part of this role, you’ll have the opportunity to contribute to a growing organisation that prioritises excellence and outcomes for our tenants and our partners.   The COO works closely with the CEO and offers the chance to make a direct impact on our operational efficiency and overall growth, leading a talented team in an ever-changing environment. If you're ready for a new challenge and want to join an organisation with a strong reputation and exciting future, CGQ is the place for you.

The COO is a key leadership role, involving the following:

·       Provide strategic operational guidance to the CEO and management team.

·       Lead the planning and delivery of daily operations across the tenancy, property and security teams.

·       Review, update and implement strategies, systems and organisational capabilities to enable delivery of high-quality trauma informed, culturally safe, supportive housing tenancy and property management.

·       Maintain operational quality controls and management of risks.

·       Monitor key performance indicators (KPIs) to assess operational efficiency and identify areas for improvement.

·       Support organisational growth in line with the strategic and operational plan by identifying supportive housing opportunities through the development of strategic partnerships and collaborative relationships.

·       Contribute to the development of budgets and monitor implementation of program areas to ensure they are in line with parameters.

·       Support the development of a positive organisation culture focused on the best outcomes for tenants, building a positive and productive team and valuing continuous improvement.

ABOUT YOU

You’re a results-driven leader with a track record of delivering operational excellence and inspiring teams to achieve big goals.

 Strategy and Operations

·       Strategic Leadership: You have significant experience leading teams and aligning operations with strategic objectives with good financial acumen.

·       Operational Excellence: You have a proven ability to optimise processes, improve productivity, and manage performance metrics.

·       End to end ownership: You can confidently execute from implementation to executive responsibilities, identifying the most important strategic problems to solve ahead of time, then jumping into the details to get things done when you need to.

Expertise

·       Oversight of CGQ’s signature Supportive Housing programs: You understand and have experience in managing community programs across a range of locations.

·       Technology Integration: You have familiarity and expertise in integrating technology to streamline operations and drive business performance.

Leadership and Team Management

·       Leadership Under Uncertainty: You are skilled in motivating a team through changing conditions.

·       Adaptability:  You are very comfortable managing change and driving continuous improvement initiatives.

·       Team Development: You have strong leadership and mentorship skills, with a focus on high-performance team development and peer-to-peer support.

Personal Attributes

·       Continuous Improvement: You don't accept the status quo and are looking to continuously improve. You see obstacles as opportunities for growth and development. You're proactively building solutions, rather than fixating on problems.

·       Accountability: You're relentless in pursuing your goals and demonstrate a high level of ownership, care and pride in everything you do.

 Why JOIN COMMON GROUND QUEENSLAND?

Benefits include:

·       Purpose-Driven Leadership: Lead one of Queensland’s respected not-for-profits, driving supportive housing outcomes and in turn, reducing homelessness one person at a time. 

·       Collaborative Environment: Work closely with other passionate staff, management and board members where there is an emphasis on fostering a sense of community and collaboration in turn resulting in deeply rewarding and meaningful outcomes.

·       Work-Life Balance: Enjoy flexible working arrangements.

·       Salary Packaging: Enjoy generous NFP salary packaging benefits.

 Key selection criteria

Essential

1.      Degree in Management or related field.

2.      Significant management experience translating organisational strategy into operational plans, priorities and measurable outcomes.  

3.      Proven experience managing complex, multidisciplinary or multi-site community programs, with a commitment to trauma-informed, culturally safe and person-centred practice.

4.      Demonstrated ability to optimise systems and processes, implement technology, monitor performance indicators and lead continuous improvement initiatives that enhance quality, productivity and organisational capability.

5.      Proven ability to lead, motivate and develop high-performing teams, foster accountability and peer support, and build a positive culture focused on collaboration, learning and excellent tenant outcomes.

6.      Demonstrated ability to lead effectively, manage organisational change and maintain service quality in a complex and evolving operating environment.

 Desirable

1.      Experience working in a not-for-profit/community housing organisation.

2.      Driver’s License.

HOW TO APPLY

Common Ground Queensland strongly encourages, supports, and welcomes applications from people who identify as First Nations/Aboriginal and Torres Strait Islander.

Applications will be assessed as they are received so please submit as soon as possible.

Include your resume and a 2 page cover letter addressing the key selection criteria, click ‘Apply’ and follow the prompts.

Applicants who wish to obtain a copy of the Position Description can do so by emailing ••••@cgq.org.au.