Assistant Director, Australian Passport Office Lead Service Designer
Lead our design revolution! Shape the future of Passports by leading a team to direct and guide the research, prototype and testing of service designs.
- Type: Full Time
- Location: Canberra
- Applications By: 19th July 2026
Are you a visionary leader with a passion for design and innovation? Join our dynamic team at the Australian Passport Office (APO) and help shape the future of passport services. As the Lead Service Designer, you’ll have the opportunity to lead a talented team and drive transformational change.
You will be responsible for developing and implementing innovative design strategies that enhance the user experience and improve the efficiency of our Passport services. Your knowledge and expertise will be instrumental in identifying new opportunities for growth and innovation.
You will work closely with stakeholders to understand their needs and goals and use your design skills to develop innovative solutions that meet their expectations. Your ability to think outside the box and challenge the status quo will be essential in driving change.
Join our team and be part of the groundbreaking project that impacts millions of people worldwide. Your creativity and leadership will be instrumental in shaping the future of Passport Services.